Gallery usage instructions...

Welcome. This is the main admin panel view.

Here you can adjust the main settings of the software with just a few clicks.

Each support area can have its own topic to group incoming mailings.

Have different user groups, either for each department, product range or importance.

Set up mail accounts automatically used by MessageSuite to send and receive e-mails.

The registered user database.

And a user profile more detailed. With just one click, you can open this user's case history.

Update a user record. Users may do so at their own at the web-frontend.

The staff members (operators) that will answer support inquiries and handle mails.

An operator record shown more detailed.

Add new staff members easily here. Each operator has different permissions and responsibilities per each topic category.

Database containing all cases. By just one click you can open the messages related to a case.

A case shown more detailed.

All messages belonging to a case.

And this is a message record more closer; no more confusions, all information is at one place.

The FAQ database for self-service support applications can relieve your operators.

Adding a new FAQ record.

The knowledge base holds long support articles or other extensive information. If you like, add more fields to allow downloading PDFs or images.

Adding a new knowledgebase record.

These statistics give you an overview about the working efficiency of your staff members.

Send mailings to users or operators. May contain latest bulletins or important support-related updates.

All system databases can be modified according your requirements. Add new fields, rename or delete existing ones.

The field properties screen.

You may also configure the look and feel of the system databases to show exactly the information you want.

Of course, you can import/export database contents.

The system parameters. Since we take over installation for you, you should not take too much care to this screen.

Staff lounge screenshots (where your operators will work on cases and answer mails)

After a staff member logged in, this screen shows his workdesk.

Opening a new case, like during a phone call is quite easy.

All previous messages belonging to a case are available on one screen - no more lost mails, no more misunderstandings, but happy customers :-)

Writing a reply by e-mail; your operators can send attachments right away.

Operators may update their personal information.

Offer live support and pre-sale chats on your website. There isn't a better way to serve customers. If no operator is available, users can leave a message.

Operators can conveniently search the FAQ and knowledgebase and browse through the records.

Sample search results.

User lounge screenshots (where users can check their support case status)
Alternatively users may simply deal via e-mail with you

People can use the support system with or without registration. Easy access to your online support resources.

If they like, users can instantly create an account.

While users simply may send an e-mail to the system, they can open a new case also using this web-panel.

In order to serve them better, MessageSuite shows possible solutions before a new case is initiated. This can save much work and relieve your staff.

All user cases at a glance; so people can read through past cases as well (no more replies lost in UCE mail filters).

Important note:

The screenshots / documentation is refering to two versions - the standard and the "plus" release of MessageSuite. We continue to sell the "plus" release only, so you profit from all features mentioned here.

Is it worth to mention that the only thing we kept is the price of the "standard" release ? It is :-)
You save over 100 Euro (the original retail price for a single site license was 199 Euro).